Privacy Policy

This Privacy Policy describes the policies and procedures of TrueMark Global Standards & Solutions Limited (TMGSSL) on the collection, use, and disclosure of your information when you use our services, and explains your privacy rights and how applicable law protects you. By using our services, you agree to the collection and use of information as described in this policy.

• Account — a unique account created for you to access our services or parts thereof.
• Company — refers to TrueMark Global Standards & Solutions Limited (TMGSSL).
• Cookies — small files placed on your device by our website.
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — refers to the TMGSSL website and online platforms.
• Service Provider — any third party that processes data on behalf of TMGSSL.
• Usage Data — data collected automatically when you use our services (e.g. IP address, browser type, pages visited).

We collect the following types of information:

• To provide and maintain our services.
• To manage your account and service agreements.
• To contact you via email, phone, or other channels with relevant information.
• To improve and analyse the performance of our services.
• To comply with legal obligations.

TMGSSL may share your data only in the following limited circumstances:

• With Service Providers who assist in delivering our services — subject to confidentiality obligations.
• In the event of a business transfer, merger, or acquisition — where your data may form part of the transferred assets.
• With regulatory or law enforcement authorities where legally required.
• With your explicit prior consent.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, data is securely deleted or anonymised.

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent at any time where processing is based on consent.
• Contact us to raise concerns about how your data is handled.

TMGSSL uses commercially reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by placing a prominent notice on our website. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance.