Exam Retake Policy
Pass Mark
70%
Free Retakes
1 (first retake)
Retake Fee
50% of initial exam cost
Waiting Period
14 days (4th attempt onward)
Purpose
TrueMark Global Standards & Solutions Limited (TMGSSL) publishes this retake policy to uphold the integrity of its certification assessments and to provide clarity on retake procedures and eligibility for all candidates.
Retake Rules by Attempt
1st Attempt
70% pass mark required. If not achieved, the candidate is eligible for two retakes — the first retake is free.
2nd Attempt (1st Retake)
Free of charge. If the 70% mark is still not achieved, a retake fee applies for the next attempt.
3rd Attempt (2nd Retake)
A retake fee of 50% of the initial exam cost applies.
4th Attempt (3rd Retake)
A mandatory 14-day waiting period is required before this attempt. The 50% retake fee still applies.
5th Attempt (4th Retake)
The same conditions apply: a 14-day waiting period and the 50% retake fee.
Additional Conditions
- Candidates who pass the exam are not permitted to retake the same version of the exam.
- Candidates may retake a newer version of the course exam when released — standard exam fees will apply.
Please ensure you are well-prepared for each attempt to avoid additional costs and delays. Contact our team if you have questions about retake eligibility or scheduling.